Areas Of Expertise:

• Change Management
• Business Readiness
• Stakeholder Management
• Project Management
• Communications
• Training Development and Delivery
• Benefits Management 

Education:

• Master of Information Systems, Central Queensland University
• Graduate Diploma in Information Systems, Central Queensland University
• Diploma in Information Technology, Melbourne
• Diploma in Mechanical Engineering, India
• APMG Certified Change Management Practitioner
• Scrum Foundations Certification, Scrum Alliance
• Certificate IV in Training and Workplace Assessment

About Tejas Patel

• Tejas is a seasoned leader in change management, business readiness and benefits realisation, with experience across various sectors, including both private enterprises and public services. With a comprehensive skillset in managing end-to-end change, his contributions have been crucial in driving business transformations from concept to execution, ensuring successful adoption and measurable benefits.Tejas has led teams while fostering a culture of change and continuous improvement and orchestrating change initiatives that have positively reshaped organisations. Tejas is also adept with various change management frameworks and project management methodologies, ensuring adaptability in addressing unique business challenges.

What Tejas brings

• Proficient in designing, planning and deploying end-to-end change strategies to achieve business outcomes.
• Diverse industry experience with predominantly large, complex IT and enterprise wide transformation programs.
• Expert in managing stakeholder relationships and communications.
• Brings optimism, action and accountability to each role to solve problems.

Key Clients:

• City of Melbourne
• Metro Trains
• Western Water
• Victoria Police
• City West Water
• NAB
• Telstra
• Pacific Hydro Tango Energy
• Mercy Health
• The Interchange (Bombardier Transport)
• Gujarat Infotech Ltd.
• ME Bank
• AMP
• VicRoads

Key Achievements:

As Senior Change Manager at City of Melbourne, Tejas managed key strategic initiatives to boost digital capabilities and operational efficiency, including the Digital Workplace Program, M365 Implementation, HRIS Project, and advanced security solutions. He led the Digital Workplace Program, rolling out Microsoft Teams and SharePoint to 2,100 staff, achieving 96% adoption within five months. He implemented M365 and OneDrive for Business, enhancing collaboration and information management. He also led change on the Information Management Transformation Program, modernising information processes and launching phased implementation of a new EDRMS and Intranet. Managed HRIS Project, introducing advanced HR solutions and improving efficiency and user experience. Tejas oversaw PCI-DSS compliance and security enhancements, strengthening the City of Melbourne’s cyber defences. Tejas had a team of various resources throughout his tenure there including change analyst, instructional designers, trainers etc.

As Program Change Manager at Metro Trains, Tejas led the successful rollout of the ‘Track Access – New Ways of Working Program,’ enhancing train track safety and efficiency for over internal 2,000 staff and hundreds of contractors. Joining during a critical phase, he quickly assessed change maturity, developed a targeted strategy, and introduced a digital system for track access. He led the business readiness and managed program risks and issues. Despite low digital literacy among the staff, his approach achieved 75% system adoption within two months and 99% within five. Tejas’s leadership ensured the first phase was completed on time and under budget, leading to his re-engagement for Phase 2. Tejas had a team of business analyst, instructional designers, change manager and managed vendors resources.

As Business Change Manager at Western Water, Tejas developed and implemented a change management framework for organisation-wide use, integrating it into ongoing projects within the Capital Works Program. While working remotely, he built strong relationships with IT, leadership teams, and stakeholders, securing their agreement on the framework before applying it to key projects like CRM, GIS, HRIS upgrades, and cybersecurity initiatives.

As OCM Lead at Victoria Police, Tejas provided change management leadership for the Cyber Defence project part of a major program at the organisation, ensuring the successful implementation of key security controls, including a new Protective Marking schema and Azure Information Protection, affecting 22,000 employees and strategic partners. Tasked with improving understanding and culture around Information Security, Tejas quickly built relationships with senior stakeholders to secure their support. He developed a 12-month change plan and successfully handed over the project. Tejas had a team of business analyst, instructional designers and change analyst.

As Change Lead at City West Water, Tejas managed all aspects of change management across three programs, impacting the entire CWW workforce and its contractors. He developed a process-based change management framework to enhance organisational discipline, ensuring strategic alignment with the company’s evolving vision. Tejas designed and executed change and communication plans, supporting training initiatives, and worked closely with Organisational Leads to ensure smooth business readiness. By engaging with the ELT and SLT, he secured commitment to the changes. His efforts resulted in a significant uplift in change capability across the business, delivered on time and under budget. Tejas had a team of training resources and a change manager.

As Change Manager at NAB, Tejas successfully led the design and implementation of a new organisational structure within B&PB, along with customer segmentation and alignment across QLD and NT. He managed stakeholders across partner programs and value chain teams, developed a business readiness framework, and monitored its progress, reporting to internal and external stakeholders at the EGM level. Tejas addressed system impacts on over 64 systems due to hierarchy changes, identified remediation actions, and collaborated with SMEs to establish new ways of working. His governance ensured 100% business readiness as per agreed criteria.

As Change Manager at Pacific Hydro-Tango Energy, Tejas managed all aspects of change, from strategy to delivery and benefit realisation. Operating in a lean project environment, he handled communication at both executive and staff levels. Tejas played a crucial role in transitioning the business from manual, disjointed processes to a more automated approach in a regulated setting. He assessed impacts, re-engineered processes for optimal outcomes, and led learning initiatives to ensure the business was prepared for the new changes while managing complex requirements.

As Change Manager at Mercy Health, Tejas led all change management activities, including impact assessment, stakeholder management, communications, and the development and execution of change and training strategies. He contributed to creating a change management framework for the organisation and coached senior stakeholders on its practices. Tejas also developed and deployed a Post Go-Live Support model involving IT teams, vendors, project personnel, SMEs, and a Change Champion network, managing a team of BAs and Trainers throughout the project.

As Change Manager at The Interchange (Bombardier Transport), Tejas led the investigation phase to identify key stakeholders and influencers, conducted behavioural and process change analysis, and developed innovative training solutions. He consolidated gap analysis and training needs across the APAC region, creating a comprehensive change strategy and communication plans. Tejas identified and implemented process improvements, managed vendor negotiations, and initiated a bespoke mobile learning tool. He successfully executed these tasks within tight deadlines, earning cooperation and praise from management across the region.

As Change and Learning and Development Lead at ME Bank, Tejas managed the end-to-end delivery of training and change programs across multiple projects at the Bank, overseeing stakeholder engagement, communications, and impact analysis. He implemented comprehensive change and business readiness programs, established a Change network, and promoted peer learning. Tejas enhanced the change management skills of middle managers, utilised both waterfall and agile methodologies, and led a team of instructional designers, trainers, technical writers, and change analysts. His efforts increased program engagement to 80% and reduced post-Go-Live support calls by 85%, successfully deploying change programs despite a challenging schedule and agile environment.

As Senior Change Consultant at AMP, Tejas’ role was to understand change and implement change interventions for internal and external audiences in the range of 6000 financial consultants. Tejas undertook a thorough approach to stakeholder engagement and managed the change network. He also implemented learning interventions using Train the Trainer approach. He managed the change and the learning plan while making a significant contribution to the change and communications strategy.