Areas Of Expertise

• Program Management
• Core Banking Services
• NSW State Debt
• Cyber Security/Identity Management
• Cloud Transformation
• Funerals Digital Transformation / Finance Programs

Education

• Master of Computer Applications
• Program Management Professional (PgMP)
• Project Management Professional (PMP)
• SAFe 4 certified Agilist, Prince 2 Practitioner, ITIL
• AWS Cloud Practitioner
• Certified Life Coach

What Guru brings

• Seasoned program/project manager with a track record of successful delivery across multiple technologies and digital initiatives, Identity management.
• Strong collaboration for Cloud/Digital transformation programs.
• Broad understanding of business transformation including strategy, people, process, and technology aspects of the change.
• Strong coaching & mentoring leadership style with a proven track record.

Key Clients

• Catholic Schools of Parramatta Diocese (CSPD)
• Invocare
• AMP Ltd
• Woolworths Group Limited
• NSW Government – Department of Customer Service – Revenue NSW
• Qudos Bank
• HSBC Bank
• ANZ Bank (Taiwan & Hongkong)
• Deutsche Bank
• ABN Amro bank

Key Achievements

As Program Manager at CSPD, Gurusubramanian conducted a Program Assurance review for ~$46M HR/payroll transformation program. 3 weeks of work were undertaken to Interview the stakeholders, review the artifacts provided by the client, and conduct a survey of all the program members to provide a transparent view of the current status of the program including recommended actions.

As Program Manager at Invocare, Gurusubramanian was assigned to the High Priority Program – National Pricing Framework. While the work has been in progress for the last 6 months, Invocare required Guru to step in, streamline, and set a realistic Go-Live date. Guru has re-structured the program as Workstreams and introduced End-to-End testing for quality product delivery considering the revenue loss constraints. Delivered this initiative in Feb 2024.

As Program Manager at Invocare, reporting to Executive General Manager(s), Gurusubramanian was leading the Digital Program (Agile) for enhancing, streamlining, and introducing new products to Invocare customers. True to Invocare Notable delivery are the introduction of Urns products, refresh of White Lady websites, and launch of Memories product.

As Program Manager at Invocare, reporting to the CFO and Group Finance Controller, Gurusubramanian took over the PreNeed releases. Successfully implemented PreNeed Back-office automation for AU Funerals business and completed the legacy migration of Funds Under Management records worth more than $400M to centralized Compass (Oracle Financials) for Invocare.

As Program Manager at AMP Limited, reporting to the Program Director, Gurusubramanian was part of a $30M Cloud Transformation program. Initially, Guru managed the AMP Group Program, which consists of migrating all the critical and common applications for AMP Ltd like Finance systems, Security systems, Enterprise Data Warehouse, TIBCO Middleware, and other key integration layers for the client, totaling 80+ servers across 50+ environments. This was completed in a record time of 50 calendar weeks and very well recognized/appreciated by AMP Senior stakeholders. In this process, Guru also achieved the AWS Cloud Practitioner level.

At the back of the successful completion of the AMP Group Program, Gurusubramanian was entrusted to migrate the Growth platform, AMP NORTH – consisting of AMP Super, Wealth, and Investments platform, to AWS Public Cloud. This was the most complex program within the Cloud Transformation programs in AMP and was treated as an Extreme Risk platform. Based on the successful execution of all program phases, APRA provided No objection – in record time – within 3 hours of consultation between AMP & APRA. The migration Window was optimized to achieve minimal downtime time for clients and advisers (Planned 48 hrs. vs Actual 19 hrs.). Apart from Project & Program Management frameworks, Guru understood the Life Coach principles and implemented the “Manager as Coach” approach for stakeholders, teams, external partners, and leaders.

As Project Manager at Woolworths Group Limited, Gurusubramanian was part of the major initiative Project SWAN, Restructure, Merger and Separation of Endeavour Group Limited which created an exciting opportunity for both Woolworths and Endeavour to focus on their core business and future growth. One of the Key initiatives for the BWS brand – BWS Domain Migration – was to migrate the domain bws.com.au from Woolworths Azure Tenant to Endeavour Group Limited Azure Tenant along with the associated resources like users with a budget of $0.5M. Gurusubramanian successfully managed the entire delivery by defining the Migration Approach, defining the process for analyzing the user identity across SuccessFactors, Woolworths AD, Azure AD, SailPoint, and EGL SailPoint- Identity Now. However, as each of the BWS user’s identity was impacted, the strategy for communication had to be planned in detail to the level of impact on day one & beyond. New communication channels were set up along the existing channels which users were accustomed to already. A detailed release implementation plan for the tasks leading up to and cut overnight was established to ensure multiple teams across different applications were aligned on the tasks. A dedicated Hypercare model for BWS Store members was established through the “Click for Support” model and a Hunt Group for Support Office users. BWS Domain Migration in the delivery phase with Go-Live in Sep 2020, which paves the way for SuccessFactors Single Sign On, Windows 10 Rollout, and Google Migration projects. Further work was taken up for identifying, analyzing, preparing, and implementing the strategy to remediate the EGL Identities in preparation for Success Factors application onboarding onto Microsoft Azure.

As Project Manager at Woolworths Group Limited, Gurusubramanian implemented the Enterprise Single Sign On (ESSO) Framework for the identified applications across Woolworths Banners – Product & Value chain, Woolworths NZ, WooliesX, Cybersecurity, Service Operations & Infrastructure (SOI), Enterprise. With a budget of $0.5M, 36 applications were taken up for analysis with Engagement, Assessment, Solution Design, Implementation through Testing, Go Live and Hypercare for users. Complete data analysis of the users followed through from inception till Go-Live to ensure that users of the applications are registered to the Woolworths Single Sign-on to access the applications post-Go-Live.

As Senior Project Manager at the Department of Customer Service – Revenue NSW, Gurusubramanian developed a generic platform for the whole of the government’s state debt collection with guidelines from the State Debt Recovery Act 2018. Revenue NSW had committed to Debtrak, which is an international, multi-lingual, multi-currency debt collection software system designed to cater to the entire debt lifecycle from the point of invoice generation through to enforcement orders, with strong integration with Microsoft Office and offers web interfaces for operators. Gurusubramanian successfully managed the entire delivery from the Debtrak vendor to Release completion. This included contract management, release delivery, integration management, financial management (up to $6M), and resource management. He also introduced and implemented industry-standard file transfer mechanisms (Kite Works – Managed File transfer) and cloud-based identity management solutions (OKTA) for Revenue NSW.

As Senior Project Manager at Qudos Bank, Gurusubramanian designed and implemented the Master Test Strategy for Digital Transformations. This involved integration testing with 45+ Integration Partners in Australia including Equifax, Western Union, Indue, QAS, PPSR, Gadens, Hunt & Hunt, Alfresco Content & Document Management Systems, First Data, IRESS, Rubik Austrac, and Techone.

As part of his role at Qudos Bank, Gurusubramanian managed the testing of Integration methodologies across batch and online APIs with Indue / Westpac / RBA file processing, Veda ID check /Valex integration with Core Banking. He successfully delivered the Test scenarios and Test cases for the Program through the Independent Validation Service partner, with the approval from Business teams by effectively engaging them throughout the journey. Moreover, he held key responsibility for planning the testing for NPP (New Payments Platform), Testing with Indue & Core Banking platform was initiated successfully.

As Program Manager at HSBC Bank, delivered a USD 4M re-alignment of Incentive Framework for branch, contact center, and mobile sales force staff. The Incentives Framework changes were delivered across 16 countries in the APAC & MENA region within an aggressive 6-month time frame. He was actively involved in the planning workshop for year 2016 pipeline of projects, conducted in the HSBC UK Office. Accurately tracked and monitored the workshop actions by coordinating between the Global Team in the UK and Country RBWM teams. He successfully achieved the key business benefit for all the deployed markets through continuous engagement with the country stakeholders and validation of data quarter on quarter.

As Program Manager at HSBC, Gurusubramanian established governance for delivery pipeline management (USD 4M) for the Bank’s RBWM Business across 23 countries for programs involving a significant Change Management component. Gurusubramanian prepared cost estimation for the Incentive Program from HSBC IT group for Global Product development & deployment and also with the country-specific change management activities.

As a Senior Project Manager at ANZ Bank (Hong Kong and Taiwan), Gurusubramanian had end-to-end responsibility for delivering the Bank’s entire Taiwan Business Transformation. This included contract management, planning, execution of testing, and warranty closure. He was also responsible for revitalizing the project schedule, and team morale and refocusing on the remediation tasks with higher priority to meet the initial delivery timeline. Further phases of the project were planned ahead of schedule, delivered on time, and managed the stakeholder’s expectations.

For ANZ Bank, Gurusubramanian was accountable for anchoring the Performance and Security testing for the Taiwan deployment. Led and directed the external consultants and Product teams and ensured that the deployment was certified for ANZ standards.

As a Senior Project Manager at ANZ Bank Taiwan, Gurusubramanian successfully program-managed the launch of the Bank’s Regional Business Model Framework. This involved product implementation (CRM-360 degrees view, Core Banking) through country-specific customizations. Responsible for managing the team across Singapore, Taiwan, India & Australia with varied responsibilities related to migration, development & testing. Managed the project with tight scope control with a flexible approach for the delivery which in turn doubled the revenue for the organization. He also guided the Testing workstream across integration, acceptance testing and reporting of testing activities to senior stakeholders.

Responsible for enabling ANZ Bank, Taiwan as “Local Incorporation” in Taiwan. Supported requirement gathering sessions with the Business Analysts and conducted workshops to agree on the feasible solution in compliance with the local regulation. Devised a mechanism for re-using the testing artifacts from the Core Banking project to reduce the overall cost and reduce the overall timeline for the program.

As a Senior Project Manager at ANZ Bank Hong Kong, Gurusubramanian successfully delivered 60+ individual projects across 17 work streams with 200+ resources across Australia, Hong Kong, Singapore, and India.

As a Senior Project Manager at ANZ Bank Hong Kong, Gurusubramanian successfully delivered the Core Banking transformation program by setting up Program Governance & testing complex integration capabilities. This involved deploying Finacle Product (Core Banking, CRM) and coordinating 60+ partner systems. On the initiative, he was responsible for managing the workstream leads across both organizations for effective delivery of design, development, migration & testing over 18 months under the challenging contract.

As a Senior Project Manager at Deutsche Bank, Gurusubramanian managed the setup of Level 2 Support for Core Banking Implementation. Managed the solution stack of Core, CRM & Internet Banking with a 24/7 support model for 2 years. He was charged for uplifting & maintaining the production uptime across all the solutions deployed. He devised proactive mechanisms for the automatic alerts from the Production, thereby reducing the overall downtime.

As a Senior Project Manager at ABN Amro Bank, Gurusubramanian managed the Post Go-Live Support for Core Banking Implementation. Managed the solution stack of Core, CRM & Internet Banking with a 24/7 support model at a client location (Taiwan). He managed quick turn-around time for the production defects. Responsible for meeting the Service Level agreements with SLA complied by the Support team.