Areas of Expertise:

• Software Development
• Technical Architecture
• Project and Program Management
• Application Outsourcing
• Service Delivery

Education:

• BS Electronics and Communications Engineering – Mapua Institute of Technology

About Fritzie Ligeralde

Fritzie has over 20 years of experience in systems integration implementation and IT project management. She has experience in scoping, planning, managing, and delivering data analytics and digital marketing implementation, systems integration, and application maintenance projects. She has previously worked at a global professional services company with leading capabilities in digital, cloud, and security.

Fritzie also has an extensive background in project and program management, service delivery operations, and systems integration across various phases of the delivery life cycle using agile and waterfall approaches. Experienced at collaborating with architects, designers, programmers, testers, and support team members to deliver highly functional systems and services.

What Fritzie brings

• Can collaborate with others to accomplish a collaborative project.
• Experience with Agile Delivery.
• Proven expertise in architecture technology
• Customer Relationship Management in Microsoft Dynamics
• Using SQL, SSIS, SSAS, and SSRS for Database Management and Reporting. Cloud Computing with Google Cloud Platform and Azure

Key Clients:

• Accenture
• Gates Foundation
• Exelon – BGE Home
• Accenture Chief Information Office

Key Achievements:

As a Solution Factory Delivery Lead at Accenture, Fritzie manages and delivers common tools and applications developed and supported by solution factory resources used by the Accenture Intelligent Operations group. In this role, she is responsible for ensuring that teams are able to deliver within schedule and on budget with quality following Agile practices and the use of DevOps tools. She also submits an annual run budget proposal (average $5M) for both runs and enhancements, reporting status, and delivered outcomes to Accenture leadership.

As a Delivery Unit Lead at Accenture, Fritzie is responsible for 500+ resources offshore, providing Level 2 and Level 3 support both on application and server maintenance as well as application enhancements requested by multiple clients. The team is using both waterfall and agile methodologies for its delivery.

As a Delivery Lead at Gates Foundation, Fritzie is responsible for 50+ resources in Manila providing application support and maintenance built on Microsoft platform (Dynamics CRM, SQL Server Reports and Business Intelligence) following Agile methodology. She was accountable to ensure 90% service level agreement KPI on server and application maintenance for support levels 2 and 3. Fritzie provided supportability and deployment of Manila resources to deliver an average of $1M new development projects from Manila.

As a Delivery Lead at Exelon – BGE Home, Fritzie was responsible for 10+ resources in Manila providing 24X7 application support and maintenance built on Microsoft platform (Dynamics CRM, SQL Server Reports and Business Intelligence) using Waterfall methodology. She was accountable to ensure 95% service level agreement KPI on application maintenance for support levels 2 and 3.

As a Delivery Project Manager at Accenture, Fritzie is part of the enterprise architecture team responsible for analysing, designing, building, and deploying the new integration architecture. The team replatformed existing production interfaces using a phased approach. The team exists in multiple locations to enable continuous development and support for applications utilising the architecture (Chicago, Manila, and Malaga).

As a Delivery Project Manager at Accenture CIO, Fritzie was responsible for 30+ resources in Manila, analysing, designing, building, and deploying the new integration architecture. She was part of the enterprise architecture team and has also participated in setting up similar teams in Madrid and Argentina to enable 24X7 support services globally.