Areas Of Expertise:

• Change Management
• Stakeholder Management
• Data Analytics in PowerBI and Tableau
• Risk Management
• Portfolio Governance

Education:

• Diploma in Business Analysis, Information Technology, Hales Institute
• Agile Change Manager Certification, Agile Change Leadership Institute

About Clarence Machingaifa

Clarence is a seasoned Change Management professional with over 15 years of experience, specialising in driving successful organisational transformations. He has extensive exposure to the banking and financial industries, where he has led large-scale change initiatives, navigated complex regulatory environments, and fostered collaboration across diverse teams.

Clarence’s expertise includes developing strategic Change Management frameworks, managing stakeholder engagement, and ensuring smooth adoption of new processes and technologies. His proven track record demonstrates his ability to balance organisational objectives with employee needs, delivering measurable outcomes that align with business goals.

What Clarence brings

• Strong change data reporting skills. Developed and implemented a Microsoft PowerBI analytics service for interactive Change Management reporting. This enabled efficient and more informed decision-making. 
• Change insights via reporting that highlights the interaction between change activity, operational risks, controls and compliance obligations. 
• People leadership, coaching and uplift of Change Management capability.

Key Clients:

• CPA Australia 
• ME Bank 
• NAB 
• NAB Wealth 

Key Achievements:

As Change Management Lead at CPA Australia, Clarence provided strategic direction for the organisation’s Change Management Practice, oversaw the delivery of change initiatives across the enterprise project portfolio, and developed and implemented a strategic benefits management framework. He also managed the Change Management resource profile, and coached team members to support their professional growth. 

As Senior Change Manager at CPA Australia, Clarence played a pivotal role in driving key organisational changes, including designing and implementing CPA Australia’s new operating model and co-creating the organisation’s Change Management framework. He led change and communications efforts for the transition to a hybrid work model and managed the property portfolio refresh across nine offices in the Asia Pacific region. Clarence also designed an enterprise change activity analytics and reporting solution using Microsoft Power BI and co-led a $25M project portfolio rationalisation to reduce disruption and optimise outcomes. 

As Change Manager at ME Bank, Clarence managed change and communications for key initiatives, including the redesign of the home loan origination process, achieving an annual cost-saving benefit of approximately $1.5M. He led change efforts for ME Bank’s implementation of the New Payments Platform capability and various regulatory compliance projects. Additionally, Clarence developed and deployed a new framework and technological solution to measure Change Management effectiveness across the organisation. 

As Change Adoption Consultant at ME Bank, Clarence managed change and communications for the introduction of visual management practices across the Operations portfolio. He contributed to the enhancement of ME Bank’s Change Management framework, designed and implemented a change reporting and analytics solution for the Operations portfolio, and delivered coaching and capability-building programs for approximately 12 Team Leaders within the Operations team. 

As Senior Consultant (Portfolio Management & Governance) at NAB, Clarence shaped and assessed business cases to ensure alignment with the Corporate & Institutional Bank portfolio’s investment criteria (~$210m). He identified opportunities to optimise the portfolio by improving outcomes, reducing costs, and front-loading benefits. Additionally, Clarence analysed systemic trends in significant portfolio changes and proposed necessary adjustments to address emerging challenges.  

As Senior Change Consultant at NAB Wealth, Clarence developed a framework that enabled NAB Wealth to efficiently assess the impact of change on operational risks, technology platforms, processes, and teams. He also implemented and managed a triage framework across the ~$180m NAB Wealth project portfolio. 

As Manager, Change & Project Assurance at NAB Wealth, Clarence supervised NAB Wealth’s approach to evaluating and improving the effectiveness of their risk management processes. He provided guidance and recommendations to the NAB Wealth executive leadership team on Change Management, ensuring that strategies aligned with business objectives and minimised potential risks. 

As Senior Change Consultant at NAB Wealth, Clarence led the roll-out of a new Change Management methodology to NAB Wealth’s 500 leaders, ensuring alignment and consistent adoption across the organisation. He managed change and communications for the implementation of a new remuneration framework for the NAB Asset Management business, as well as for an insurance product refresh. Additionally, Clarence oversaw change and communications management for a business unit restructure, ensuring smooth transitions and stakeholder engagement throughout these significant changes. 

As Change Analyst at CPA Australia, Clarence supported the Change Manager on a global Customer Relationship Management (CRM) platform implementation and business process redesign. His responsibilities included stakeholder identification and engagement, conducting change impact analysis, and analysing and redesigning business processes. Clarence also played a key role in communications planning and execution, ensuring effective messaging across regions. Additionally, he delivered end-user training across Australia, Asia, and London, ensuring that staff were well-prepared to adopt the new CRM platform and processes.