Areas Of Expertise:

• PMO Reporting
• Financial Analysis
• Change Specialist

Education:

• Bachelor of Arts in Mass Communication (Broadcasting), Centro Escolar University

About Jovilyn

Jovilyn is a skilled PMO Consultant, she joined Seven Consulting’s Manila team in August 2018. 

Jovilyn has over 10 years’ experience in the field of PMO Coordination and Finance Analysis within the banking and IT industries. She is a change specialist with project management office experience using both agile and waterfall methodologies to successfully support project delivery.

What Jovilyn brings

• xcellent communication skills and an ability to interact with a variety of personality types, within different levels of the organisation.
• Exemplifying leadership abilities in training, mentoring and in maintaining a high-quality team.
• Highly experienced in facilitating various project presentations, including documentation and preparation of training materials.
• Skilled in Project and PMO Governance reporting.
• Solid Financial analysis skills.
• Schedule Management & Variance Reporting.

Delivery Expertise:

• Woolworths Food Group
• Deutsche Bank Group Manila (DBG Manila)
• Globe Telecom
• Accenture
• Sitel Philippines

Key Achievements:

As PMO Consultant at Woolworths Food Group, Jovilyn supported the Facilities Management Team on Project Schedule, Financials and Status Reporting. She maintained and tracked the project schedule by providing extracts from MSP (due/upcoming tasks) to the stream leads and coordinated updates. She also maintained the Portfolio Financials, creating a time allocation platform to identify resources’ working hours and tracking actuals each week then performing a monthly financial review with the Program Manager. Jovilyn helped establish a status report template and cadence for the portfolio which was used to present to stakeholders.

As Project Management specialist at Deutsche Bank Group, Jovilyn provided in depth support to Project Managers globally, ensuring streamlining company methodology and disciplines, using both Agile and Waterfall principals. Jovilyn was part of the successful project delivery, by ensuring project launch, stakeholder mapping, communications plan, set-up and facilitation of project forums. Her skills in consolidated reporting ensured consistently high accuracy. Jovilyn was part of many successfully executed projects. She managed to create and design a new SharePoint site for the Manila Project team – Dashboard reporting. Jovilyn’ s work in the TPAT project was highly regarded, as she was able to successfully coordinate target users and application owners with her mapping and reporting skills. As PMO specialist for DBG, Jovilyn provided governance for change request process for GTO and finance. She monitored and approved change requests raised by the Finance and Operations teams. Providing monthly reports to BMSC teams for auditing. She also created a monitoring, forecast and analysis system for resources for the HR department, ensuring compliance and liaised with hiring managers and vendors throughout the process. Jovilyn led the headcount and seat management analysis, coordinating and liaising with workstream heads and POCs for the headcount forecast, ensuring numbers are reconciled and accurate and consolidated headcount forecast for monthly and year-end report for Seat Demand Analysis.

As Team Lead and supervisor at Accenture, Jovilyn led teams to learn and understand the navigational tools of all the applications needed in the process. She observed the SLA’s and performance measurements assigned, participated in operational excellence initiatives, and supported the functional lead in the management of functions groups. She ensured the development of group members’ skills by providing guidance and worked with management to create and maintain work plans. She also coached inexperienced team members and provided first level advice on procedures and methods.

As Customer/technical service representative at Sitel, Jovilyn assisted customers with issues regarding their credit card account and card activation and provided accurate information concerning fees, statements, information, and general credit card information. She also offered additional products to cardholders through cross sales of products when applicable. Jovilyn also handled customer calls, account inquires, payments and complaints from The Filipino Channel subscribers in North America, Australia, and Europe. Jovilyn created reports on technical issues customers were facing.

As Customer Service representative at Globe Telecom, Jovilyn assisted customers with handy phone applications, inquiries, payments, and complaints and also produced reports on handy applications.