Areas Of Expertise:

• Organisational Change Management
• Stakeholder Engagement and Management
• Analysis
• Planning and Project Management

Education:

• Bachelor of Psychology: Honours (First Class), Macquarie University
• Agile Change Management Certificate, Agile Leadership Institute

About Eliza Johnson

Eliza leverages her psychology background and over three years of change and project management expertise to drive successful organisational transformations across various industries, including energy, government, and not-for-profits. Known for aligning people and culture with strategic objectives, Eliza uses a data-driven and human-centred approach to engaging the frontline to executive leadership stakeholders. Eliza’s experience spans systems and processes, people, social impact, and customer-led transformations, designing sustainable change initiatives that ensure long-term project success. 

What Eliza brings

• Quantitative and qualitative data analysis to drive successful staff adoption and organisational transformations.
• Critical analysis and problem-solving to tackle complex challenges.
• Curiosity and adaptability to devise innovative, data-driven solutions.
• Planning and executing organisational change for positive social impacts.

Key Clients:

• NSW Rural Fire Service
• Alinta Energy
• The Wayside Chapel
• Gidget Foundation Australia

Key Achievements:

As Senior Change Associate at the NSW Rural Fire Service, Eliza was the sole Change Management practitioner for the Next Generation Fleet (NGF) project, a $6M initiative to deliver a fleet that is safe, modern, and fit for purpose for the next 20-25 years. Eliza spearheaded the creation of a change canvas to establish program benefits and highlight the impact analysis to ensure that the needs and concerns of all stakeholders were considered and addressed.  

As Senior Change Associate at the NSW Rural Fire Service, Eliza developed a robust change delivery approach, crafting strategies for engagement, communication, training, and testing while establishing effective feedback loops. Eliza tailored recommendations to promote a safety culture that takes a proactive approach to address change-related barriers and risks and identify psychosocial hazards. Additionally, Eliza delivered a learning needs analysis through a human factors lens and recommended creative adoption strategies that minimise the need for extensive training.  

As Senior Change Associate at Alinta Energy, Eliza delivered a Community Development Program business case for a $6 million investment in positive change for hardship customers. Through extensive stakeholder consultation and workshop facilitation, Eliza shaped the program’s direction to ensure financial feasibility and strategic alignment. Eliza employed analytical methods, such as weighted scorecards, to select partners for the program, develop the target operating model and create an efficient future state workflow.  

As Senior Change Associate at Alinta Energy, Eliza delivered the Change Sustainability Plan, which integrated human-centred design principles and focused on embedding long-term changes across Alinta Energy’s operations. Key stakeholder insights and feedback were embedded into the Change Sustainability Plan, alongside performance measures and tracking mechanisms, which were essential for continuous monitoring and program success.  

As Primary Health Project Coordinator at The Wayside Chapel, Eliza had a blended responsibility across project management, change management and governance. She efficiently analysed the current state, conducted needs assessments and surveys, identified skill gaps and converted these into an engaging internal training framework. This strategic change significantly bolstered the capabilities of three teams comprising 62 staff members. Through internal consultation, design thinking principles, and an end-user-focused approach, Eliza delivered successful change management initiatives to improve supervisor capabilities in student placements, streamlined onboarding processes, and cultural awareness for the Aboriginal Cultural Liaison project. Among her accomplishments was the enhancement of the Student Placement Project, which increased team member engagement and accountability by 30%. Additionally, she identified an opportunity to improve project governance structures. Her recommendations improved project delivery and gained the support of senior management for future initiatives.  

As Primary Health Project Coordinator at The Wayside Chapel, Eliza was crucial in successfully establishing an onsite clinic. She crafted referral pathways and merged new systems with existing workflows. Presenting a persuasive business case to the board, her efforts led to remarkable service improvements for over 50 clients experiencing homelessness per year. Showcasing her adaptability, Eliza’s focus on evidence-based reporting and firm stakeholder engagement was pivotal in driving the change and assuring the project’s success.  

As a Clinical Practice Executive at Gidget Foundation Australia, Eliza efficiently managed administrative processes across multiple locations, onboarding and training new staff.  Amidst a 30% surge in service demand during the COVID-19 pandemic, she co-developed a mental health triage process and integrated telehealth software into service delivery. Eliza also showcased her aptitude for policy advocacy and data translation, developing a strategy for the Gidget Foundation’s 2019 submission to the Federal Productivity Commission of Mental Health. This involved translating complex clinical data for a broader non-academic audience, ensuring that policy recommendations reflected clients’ lived experiences.